A leader is often described as someone who inspires through their own actions. They’re a role model of expectations and behavior. But what does that look like in the concrete everyday?

Daily operations can get in the way of that idyllic image and the desire for the leader to be a mentor as well as a motivating force. After trying some heavy leadership frameworks, leaders may find themselves wondering who has time for this aspirational duty, especially when they’re struggling to make payroll, just lost a large client or had their best customer service agent leave to go work for the competition.

Except that, during difficult times — perhaps even especially during difficult times — the leader has to step into that shepherd position. Morale is likely already suffering. Stressors are probably very high. The need for a boost and unifying force becomes that much more indispensable.

It becomes essential for leaders to make time to be able to not only keep that...